Formularios de Feedback: Cómo Medir la Satisfacción del Cliente
Guía completa para crear formularios de feedback que te ayuden a mejorar tu producto o servicio.
Feedback forms are essential tools for continuously improving your product or service.
1. Define the Purpose of Feedback
Are you looking to improve a specific product, evaluate customer service, or measure overall satisfaction?
2. Use Satisfaction Scales
Implement 1-5 or 1-10 scales to measure satisfaction quantitatively.
3. Questions about Specific Experience
Ask about concrete aspects: ease of use, product quality, response time.
4. Close with Action
Ask if they would recommend your product and if they'd like to be contacted for more information.
Key Questions
- How satisfied are you with our product/service?
- What feature did you like the most?
- What would you improve?
- How likely are you to recommend our product?
- Would you like us to contact you?
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Ready to create your first form?
Apply these tips and create more effective forms today.